Changes in the provision of services offered by Identity Malta Agency

In view of the latest issues concerning Covid-19, Identity Malta Agency announced several changes in the provision of their services. Below please find an overview of such changes:

Customer care desk:

The customer care section will only answer to queries from the public by phone or by email:


Telephone: +356 2590 4800

Face-to-face queries to the customer care section will be temporarily suspended.

  • Third Country Nationals

Interim Permit extension (extension of the blue paper):

In order to obtain the said extension, applicants are obliged to send a request by email on and ask for a confirmation.

Renewals, Change of Employment & New single permit applications:

Renewals, Change of Employment and New single permit applications shall be submitted online by the employer on the link provided. In order to submit such applications, employers must be in possession of an organization E-ID(electronic Identity).

Restrictions in New Single Permit Applications:

Single permits will only be accepted in case of highly skilled workers and medical professionals.

Third country nationals in possession of an approval in principle:

Applications for a residence permit under this category may only be lodged after 14 days of arrival in Malta.

Single permit (still abroad):

Identity Malta Agency will not be issuing decisions for still abroad applicants until further notice.

Issuance of Visa from Central Visa Unit and Maltese representatives abroad:

Requests for issuance of visas will only be granted in exceptional circumstances. Such circumstances include family members of European Union Citizens, healthcare and elderly care professionals

Live-In Carers and Healthcare professionals:

Certain categories of healthcare professionals may have their residence permit automatically extended for a period of 3 months by getting in touch with Identity Malta Agency. 

N.B Identity Malta Agency may only receive applications by hand where it is not possible to apply online and if and only if the applicant has been in Malta for more than 14 days.

  • European Union (EU) Nationals

EU nationals who intend to reside in Malta for more than 3 months may apply for their residence document as follows:

  • Arrival in Malta within the month of March:

To apply after the first day of April and after 14 days of arrival in Malta.

  • Arrival in Malta after the end of March:

To apply after 15 April and after 14 days of arrival in Malta.

The above provisions may either be extended or changed depending on the forthcoming scenarios and circumstances. Should you have any questions, we encourage you to get in touch on  

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